FAQs

Questions, answered.

If you don’t see yours here, call or text us at (919) 813-7560.

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Getting started

Send our quote form, or call or text (919) 813-7560. You’ll get a clear, straightforward quote based on your home and what you need.

Durham, Chapel Hill, Raleigh, Cary, Hillsborough, Apex, Morrisville, Mebane, Bahama, Rougemont, Creedmoor, and nearby North Carolina communities.

For most exterior work, we just need access to the outside and your outdoor spigot. For interior windows, or to take screens out from the inside, someone needs to let us in.

Yes. Please make sure your outdoor spigot is working, and let us know about gates, pets, or anything else we should know before we arrive.

We may reschedule for weather or unsafe conditions. If we do, we’ll let you know as soon as possible.

Tell us within 72 hours of your service and we’ll evaluate it and, if appropriate, address it.

Payment is due when the job is complete, unless we agree otherwise in writing.

Maintenance plans

Choose 2, 4, or 12 cleanings a year and save 15%, 25%, or 35% on every visit. Every plan includes set-and-forget scheduling and no long contracts, and your savings start with your very first visit. Every plan includes our 3-Day Guarantee. The 4- and 12-a-year plans add priority scheduling, free hard water removal, and unlimited touch-ups between visits.

No. There are no long contracts. Finish your plan year (2 of 2, 4 of 4, or 12 of 12 cleanings) and you never owe anything back. If you cancel before then, you just pay back the discount on the visits you’ve already had.

If anything isn’t right, tell us within 3 days of your cleaning and we’ll come back and fix it.

Screen cleaning, track detailing, and solar panel cleaning are extras you can add to any window cleaning visit.

Ask us when you request your quote and we’ll walk you through it, along with your plan terms.

Protecting your property

For roof washing and pressure washing, we soak your plants with clean water before any cleaning solution goes on. On roof washes, one of us stays on the ground keeping them wet the whole time.

Before a house wash, Wi-Fi boxes, electric doorbells, outlets, and keyholes are taped and bagged off so water can’t get in and cause corrosion.

Siding and roofs are soft washed at low pressure, and delicate stone and fences get a gentle approach. The cleaning solution does the work.

Window Cleaning

Yes. We clean the skylights on your home too, at no extra charge.

For exterior windows, we just need access to the outside and your outdoor spigot. If you have screens, we usually take them out from the inside, so someone needs to let us in, or you can remove them before we arrive. For interior windows, someone needs to be home.

Yes. Screen cleaning and track detailing are add-ons you can include with any window cleaning.

From the ground, with water-fed poles that reach upper stories. Inside, we use extension poles for tall glass.

House Washing

We use low pressure and let the cleaning solution do the work, which is gentler on siding, trim, and seals than high-pressure washing.

If plants are close to the house, we soak them with clean water before we start.

Yes. A house wash includes the fascia boards under the gutters and the outside of the gutters.

Pressure Washing

Driveways, walkways, patios, pool decks, steps, and decks: concrete, brick, pavers, and natural stone.

Delicate stone gets a gentler approach: we let the cleaning solution do most of the work and rinse at a lower pressure.

Pre-treating breaks down organic growth at the root rather than just blasting the surface. Ask about our maintenance plans to keep it clean year round.

Roof Washing

No. We never use high pressure on a roof. A cleaning solution designed for roofing does the work.

We soak your plants with clean water before we start, keep someone on the ground watering them the whole time, and bag your downspouts.

Yes. You can see a red metal roof we cleaned in the before and after on this page.

Ready for a cleaner home?

Tell us what you need and get a clear, straightforward quote.

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